Refund and Returns Policy
Returns
We accept returns only if we have sent you the wrong item.
To be eligible for a return:
The item must be unused and in its original packaging
You must contact us within 14 days of receiving your order
You must provide your order number and clear evidence of the incorrect item received
If you have received the wrong item, we will cover the return shipping costs.
We do not accept returns for:
Change of mind
Ordering the wrong product
Items damaged or lost during transit (these issues must be raised directly with the courier)
Refunds
Refunds are issued only after the returned item has been:
Received by us
Inspected and confirmed to be in its original condition
Once approved, refunds are processed within 7–14 working days.
Refunds will be issued to the original payment method only.
Damaged or Lost Parcels
We are not responsible for:
Parcels damaged in transit
Parcels lost by the courier
Delays caused by shipping carriers
If your parcel arrives damaged or does not arrive at all, please contact the courier directly to file a claim.
Exchanges
We do not offer product exchanges. If you received the wrong item, it must be returned first, and a refund will be issued once processed. You may then place a new order.
Contact
For any return or refund enquiries, please contact us at: support@skinartdepot.co.uk or using the Contact form from our dedicated page Contact.
